RETURNS & REFUNDS
Unsatisfied?
At Bahars Design, we value our customers and are dedicated to providing the best possible service. If you are unsatisfied, please contact us as soon as possible, to arrange a consultation, for the problem to be fixed. (must be done within 14 days of receiving the items/services.) If we can not fix the issue and you are still unsatisfied, we will issue 50% of refund from the payment you made. We will not issue a full refund as client payment goes towards the equipment uses, staff payment and other expenses as well. If you have paid for a service via instalments, we are unable to issue any refunds.
Damages
If the service we provided has been:
- lost, such as a pdf file or photos
- damaged, for example a business card, flyer and other physical products
- accidentally changed such as a setting on a website etc
by the client we cannot issue a refund! We take full responsibility for the services until it has been assigned to or given full control over to the client. Once any problem occurs after the handover we take the right to refuse any responsibility and will be happy to assist for a further agreed fee.
If a physical product is damaged, please get in touch with us as soon as possible. Bahars Design is contracted with third party websites for physical products and we will get in touch with the third party companies to issue you a refund or an exchange from their side, but please bare in mind we cannot issue a refund for the price of designing the products.
Revisions
All of our services include 3 revisions, meaning we will have a maximum of 3 consultation with you to make any changes to the design and content of your service. The revision does not mean, we are willing to fully change or re-edit something. During your first initial consultation you will have the chance to explain your vision and send us examples, if you change your mind AFTER the service has been done we will only redo the service for a fee. If for example your service is a website, and you have sent us examples and by the second revision you decide you want to redo the whole website and change everything about it, we will only do so for an additional fee, however if it is minor changes this is included in the 3 revisions. OUR BRANDING PACKAGES INCLUDE UNLIMITED REVISIONS.
Refund Duration
If the service could not be fixed after additional revisions and fixing and is accepted for a refund we will then process the Refund. This may take up to 14 days depending on the service and the customer’s payment method.
